ALL INDIA POSTAL & RMS PENSIONERS ASSOCIATION
(Regd. 83/2015 under Societies Act of TamilnaduSocieties Registration Act, 1975)
2/44, Muthial Chetty Street, Purasawalkam, Chennai - 600007 (Chennai HQ)
First Floor, North Avenue Post Office Building, North Avenue, New Delhi - 110001 (Delhi HQ)
No.AIPRPA/2/3/2016 Dated 16.03.2016
Sub: Problem of non-payment of March month Pension on 1.4.2016 and request for customizing the Finacle software – regarding.
This All India Postal & RMS Pensioners Association is constrained to draw your kind attention that the in-built problem in the Finacle software of Infosys being used for core banking operations in the Department of Posts is yet to be updated to suit the conditions of the Department. All of us know that the software was tailor made to the banking services but has to be customized to suit our requirements including its function on 1st April every year, which may be a working day to us unlike the Banks which are always closed on 1st April for public transactions. This causes the Postal Employees as well as the Pensioners who draw their pension through the POSB unable to draw on 1st April and sometimes like last year continuously for three days up to April 4th due to following holidays to 1st April.
This Association had taken this issue last year also with the Department for remedy and sought as a special case to disburse pension manually instead of POSB Computers. However, only in two or three circles like Andhra and Karnataka the Chief PMGs facilitated such a facility through manual operations. It was hoped that a permanent solution will be found by the Department by talking to Infosys but it appears the problem continues. This year also we are receiving complaints from our Districts that due to non-functioning of core banking on 1st April though that day is a working day to Post Offices, no withdrawals from POSB will be possible. This will create hardship to thousands of Pensioners and Employees this year also.
While this Association would like to urge a permanent solution by making necessary changes in the software by the Infosys to enable a normal functioning of POSB on 1st April, requests for a temporary solution by ordering payment of pension manually for those pensioners who are in urgent need of it.
Soliciting your kind and favorable action.